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Cancellation Policy

Booking Terms and Conditions

If for any reason your travel plans change, and you are not going to be able to take a trip with us on the day booked, please be sure to contact us immediately on: +64 (0)27 232 2063 or 0800 555 700 (NZ only)

The following cancellation policy applies to all bookings:

• For bookings cancelled more than 24 hours prior to the departure time, there will be a 10% booking fee.

• For bookings cancelled within 24 hours prior to departure time, or in the case of a ‘no show’, you will be charged the full cost of the trip.

• Adventure Wanaka Ltd reserves the right to apply discretion in special circumstances.

• Cancelled trips on our behalf (due to weather etc.) will incur no charge.

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